Unanswered reviews. Ignored messages. Dead websites. They're all costing you customers. We handle your entire customer response operation — reviews, messages, AI chatbot, website, and digital presence — so your team runs the business, not the inbox.
9+
services under one roof
24/7
AI chatbot coverage
$500
starting per month
Live audit preview
Google Reviews
126Customer Messages
23 unansweredInquiries, complaints, bookings from last 30 days
Website
Needs workNo chatbot. Slow mobile. GBP not optimized.
With Response Laboratory
All reviews answered. All messages handled. AI chatbot live 24/7. Website rebuilt. Full coverage, every month.
0
of consumers say a negative review made them avoid a business
0
of customers expect businesses to reply within 7 days
0
more revenue from businesses that respond to reviews
0
coverage with AI chatbots handling after-hours questions
What we handle
Most agencies sell you pieces. We handle the full stack of customer operations — response management, AI, website, digital presence — so nothing falls through the cracks.
Every Google review answered — positive, neutral, and negative. Professional, brand-matched, same-day. Your profile never looks abandoned.
Inbound messages, inquiries, complaints, booking requests — we respond to all of it on your behalf, fast and professionally.
A custom AI chatbot trained on your business, services, pricing, and FAQs. Lives on your website. Handles questions 24/7.
Need a new site or a modern overhaul of your current one? We design, redesign, build, host, and manage high-converting websites. Mobile-first, fast, SEO-ready — with ongoing updates handled for you.
Photos, categories, posts, Q&A — we optimize your GBP so you rank higher in local search and maps.
We track what customers say across reviews, messages, and social — and surface patterns your team needs to see.
Comments, DMs, and mentions across Instagram, Facebook, and Google — we reply on brand so your social presence stays active.
Review volume, response rates, sentiment trends, chatbot interactions. Clear reports so you know what's happening without digging.
How it works
No software to install. No dashboards to learn. No training for your team. We handle everything from audit to execution — and keep it running every month.
Start with a free auditYour Google reviews, customer messages, website, social presence, and response gaps. We show you exactly where trust is leaking.
Custom response guidelines, AI chatbot trained on your business, website if needed, GBP optimization. Everything calibrated to your brand.
Every review answered. Every message handled. Chatbot live 24/7. Website maintained. Monthly reports delivered. You focus on operations.
Why Response Laboratory
Doing it yourself drains your team. Agencies charge more for less. We give you the full stack at a flat rate.
| Feature | Response Laboratory | DIY / In-House | Typical Agency |
|---|---|---|---|
| Review responses | Inconsistent | Extra cost | |
| Customer service handling | Your team's time | Not included | |
| AI chatbot (24/7) | No | Rare | |
| Website design / redesign | You manage it | $2K+/mo | |
| GBP optimization | Often ignored | Extra cost | |
| Sentiment monitoring | No | No | |
| Monthly reporting | No | Generic | |
| Flat monthly pricing | — | Retainer + extras |
Pricing
No setup fees. No contracts. No per-response charges. Pick the plan that fits and upgrade whenever.
Starter
Review and customer service management for a single location.
Per location · No contracts
Growth
Full customer operations + AI — for businesses ready to dominate locally.
Per location · No contracts
Enterprise
Full digital presence — we build, manage, and optimize everything.
Per location · No contracts
Running 5+ locations? Get volume pricing.
Who it's for
If your customers check reviews, read messages, or visit your website before they call — the way you show up online is the first sale. We make sure you win it.
Multi-building portfolios where every unanswered review costs a lease.
Residents check reviews before signing. Your responses shape their decision.
Trust is everything in healthcare. Responsive profiles fill chairs.
High-ticket services where reputation directly drives bookings.
Members talk. A strong review presence keeps the pipeline full.
Guests decide based on how you respond to complaints — not just compliments.
Plumbers, electricians, HVAC — the job is won on trust before the first call.
One bad review sitting unanswered can tank a Saturday night. We prevent that.
The problem
Review replies, customer messages, website updates, Google listings — they all matter. But they're the first things that get deprioritized when your team is running actual operations.
Reviews sit unanswered for weeks. Messages expire. Your website hasn't been touched in months. And every single one of those things is costing you customers you'll never know about.
Response Laboratory takes that entire layer off your plate. Not as an afterthought. As the thing we do, done right, every single month.
NYC / Brooklyn / NJ
We're not a faceless SaaS tool based somewhere you've never heard of. We're in New York. We understand the pace, the competition, and what it takes to run a local business in this market.
Whether you're managing apartments in Williamsburg, running a dental office in Astoria, operating a med spa in Park Slope, or a hospitality group in Jersey City — we built this for you.
FAQ
Don't see yours? Reach out directly. We'll walk you through everything.
Ask us anythingLocal businesses and multi-location operators across NYC, Brooklyn, Queens, and New Jersey. We specialize in property management, apartments, dental offices, med spas, fitness studios, hospitality, and service businesses.
Depending on your plan: all Google review responses, inbound customer service messages, a custom AI chatbot, Google Business Profile optimization, social media response management, website design and management, and monthly reporting.
Negative reviews get careful, brand-appropriate responses designed to de-escalate and show professionalism. If something needs your direct attention, we escalate with full context so you step in prepared.
Same-day for reviews and customer messages during business hours. Most go out within a few hours. The AI chatbot handles website inquiries 24/7 in real time.
We train a custom AI chatbot on your business — services, pricing, hours, FAQs, policies. It lives on your website and answers questions instantly, 24/7. It can handle bookings, directions, and hand off to your team when needed.
Yes. On Enterprise, we design new websites from scratch or fully redesign your existing site — modern, mobile-first, fast, and SEO-optimized with your AI chatbot embedded. We also handle hosting, maintenance, and ongoing content updates. If your site looks outdated or isn't converting, we fix that.
Starter is $500/mo per location for review and customer service management. Growth is $1,200/mo and adds AI chatbot, GBP optimization, social responses, and analytics. Enterprise is $2,500/mo for full digital presence including website design or redesign. Volume pricing available for 5+ locations.
No. We work within the platforms you already use. Nothing to install, no dashboards to learn, no training required.
Yes. Start on any plan and upgrade at any time. No contracts, no commitments. We earn your business every month.
Get started
Fill out this form and we'll put together a free audit and custom plan for your business. No commitment, no pitch — just the truth about where you stand.
info@responselaboratory.com
We respond within 24 hours
(678) 245-0241
Call or text anytime
NYC · Brooklyn · Queens · New Jersey
Built for local businesses
What you get
Tell us who you are and how to reach you.